INFORMATION TECHNOLOGY INFORMATION: WHO DO I CALL?
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I’m locked out of my desktop or my SHOA email.
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I forgot my password to my desktop or my email.
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Things are not crossing over from one system to the other
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I am a provider (Call me regardless of the issue)
Call or text Darcey at 4460 or 770-367-6184
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I am having an issue with my computer, printer, phone, scanner, or any other hardware in my area.
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I am having an issue with OncoEMR
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I have a question about OncoEMR
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I am trying to do X, but it’s not working
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I do not have access to a program or a folder that I need for work. (including Northside programs)
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I have access, but my access isn’t correct, or something is missing. (including Northside programs)
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I am unsure of whom to call for my issue because it’s something I’ve never seen!
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I have an error on my computer
Email Darcey if non urgent – dbailey@suburban-hemonc.com or call 4460 or 770-367-6184 if urgent
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I am having an issue with Vector. I cannot log in, or I’m getting an error.
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(If the error is "cannot complete your request, clear your browser history (CTRL H) and then refresh)
Call 513-821-3012
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I am having an issue with Phreesia
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A patient is missing in Phreesia
Contact your PSR Supervisor first, then Darcey at 4460 or 770-367-6184
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I have an issue with GRITS or a question about GRITS
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I need a refresher training on something.
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I would like to learn how to do XYZ.
Email Lori Ortega at lori.ortega@suburban-hemonc.com or call at 4480
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I forgot my password to my Northside Email, Cerner, or ADP
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I am having issues with Northside HR or E-learning
Call NSH Helpdesk at 404-851-8883 (Remind them they cannot remote into our computers, we are not on their network)
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I forgot my OncoEMR password
On the login page, click on Forgot Password, and Onco will send you a link to reset
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