INFORMATION TECHNOLOGY INFORMATION:  WHO DO I CALL? 

 

 

• I’m locked out of my desktop or my SHOA email.

• I forgot my password to my desktop or my email.

• Things are not crossing over from one system to the other

• I am a provider (Call me regardless of the issue)

Call or text Darcey at 4460 or 770-367-6184

 

 

• I am having an issue with my computer, printer, phone, scanner, or any other hardware in my area.

• I am having an issue with OncoEMR

• I have a question about OncoEMR

• I am trying to do X, but it’s not working

• I do not have access to a program or a folder that I need for work. (including Northside programs)

• I have access, but my access isn’t correct, or something is missing. (including Northside programs)

• I am unsure of whom to call for my issue because it’s something I’ve never seen!

• I have an error on my computer

Email Darcey if non urgent – dbailey@suburban-hemonc.com or call 4460 or 770-367-6184 if urgent

 

 

• I am having an issue with Vector. I cannot log in, or I’m getting an error. 

• (If the error is "cannot complete your request, clear your browser history (CTRL H) and then refresh)

Call 513-821-3012

 

• I am having an issue with Phreesia

• A patient is missing in Phreesia

Contact your PSR Supervisor first, then Darcey at 4460 or 770-367-6184

 

• I have an issue with GRITS or a question about GRITS

• I need a refresher training on something.

• I would like to learn how to do XYZ.

Email Lori Ortega at lori.ortega@suburban-hemonc.com or call at 4480

 

 

• I forgot my password to my Northside Email, Cerner, or ADP

• I am having issues with Northside HR or E-learning

Call NSH Helpdesk at 404-851-8883  (Remind them they cannot remote into our computers, we are not on their network)

 

• I forgot my OncoEMR password

On the login page, click on Forgot Password, and Onco will send you a link to reset

 

 

 

 

 

 

 

 

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